Privacy Policy
We want to make the topic of data protection as transparent as possible for you. We handle our users' data with particular responsibility. Your data will of course only be used within the framework of the applicable data protection laws, in particular the EU Data Protection Regulation.
Effective as of November 20, 2021
We recommend that you read the complete privacy policy. Here are the most important points in advance.
You keep control
You can delete your account at any time in the app under Settings, which will irreversibly delete all your personal data.
Secure data transfer
We comply with the EU U.S. Privacy Shield Framework and the Swiss U.S. Privacy Shield Framework.
Please note
By installing the app or accessing our services in any other way, you accept the terms of this privacy policy and the processing of your personal data.
Any questions?
If you have any questions or uncertainties, our support team will be happy to help you. Send your request via email to
1. Information and data we collect from you
Personal data that you provide directly. When you register in the app, the following personal data is collected:
- Email address
- Password
- Name
If you continue to use our service, you can regularly provide personal data. Depending on your use of the services, for example: drinking goal, beverages, location for automatic weather configuration, profile picture, nutritional information (nutritional goal).
Buddies
Buddies can be added within the app, who can view your personal data (nutritional information, beverages including time, name, level, hydration value).
The following data is automatically collected when using the app
Location information
- IP address
- Time zone
- Mobile service provider information
- Currency, country & region
Device information
- Hardware model
- Your operating system and version
- Your mobile network
- Device storage information
- Unique device identifiers
App usage data
- App version
- Error reports
- Use of specific functions and areas
- Frequency and duration of your use
- General usage patterns
- User ID
2. How we use your personal data
Your personal data may be used by us for the following purposes:
- App analysis
- To operate and maintain
- To improve the app
- To tailor content and messages to your needs
- To provide services and products you request
- Processing transactions
- To send reminders and notifications
- To send you discount codes or other product and service offers
- To verify your identity when required
- To send technical communications, security alerts, updates, support messages
- Customer satisfaction surveys
- Billing
- Administrative messages
- To respond to your comments and requests
- To monitor and analyze trends, preferences, usage and activities
- Fraud prevention (identity verification)
- Information you release for sharing may be used for advertising purposes
- To connect/combine information we receive from you or others
- For scientific purposes
- For any purposes we communicate
3. Data sharing with third parties
We will not share your data with third parties.
3. Data sharing with third parties
We will not share your data with third parties.
4. Revoke your consent
The user is hereby informed that they have the right at any time to revoke their consent to the use of their personal data for the future. The user also has the right to request information about their personal data. The user also has the right to request deletion of their personal data.
5. Our data storage policies
We store your personal data as long as your account is active. If you delete your account, your personal data will be irreversibly deleted. In case of deactivation or if your account is inactive for a while, we will continue to store your personal data for a period of time in case you decide to reactivate your account. We reserve the right to continue storing your data to comply with necessary legal obligations and in legal disputes.
6. Delete your data
You can delete your account at any time in the app under Settings, which will irreversibly delete all your personal data. Deletion requires re-authentication unless you use an anonymous account. If you have any questions, contact support in the app.
7. Processing to run the app
Firebase Firestore
Google (Google LLC, USA)
Processor's privacy policyCollected data: User data and payment confirmations
Purpose: Data recovery, synchronization of your data between your devices, payment status, and sharing your profile data with your buddies. If you delete your user account in the app, this data will be irreversibly deleted.
Firebase Crashlytics
Google (Google LLC, USA)
Processor's privacy policyWe have integrated Google Firebase Crashlytics into the Dropy app to analyze and fix errors. The reporting serves the stability and improvement of the app.
Information about the device used and the use of the app is collected, which enables us to diagnose and solve problems. For these reasons, there is also our legitimate interest in data processing.
Until authentication, crash reports are sent anonymously, once you are authenticated, crash reports are stored with your user ID at the provider. The duration of storage of the data collected in this way can be found in the provider's privacy policy.
Firebase Analytics
Google (Google LLC, USA)
Processor's privacy policyCollected data: User ID, app version, IP address, interactions and events such as login, registration, app start, sharing content, and unlocking achievements.
Purpose: Analysis of app usage, measurement of conversions for personalized offers, offer improvement
Firebase Dynamic Links
Google (Google LLC, USA)
Processor's privacy policyCollected data: User ID
Purpose: Invitation for buddies
Cloudinary
Cloudinary Ltd. (UK)
Processor's privacy policyCollected data: User images.
When you delete your account, your data will be irreversibly deleted from this provider.
Apple HealthKit
Apple Inc.
Processor's privacy policySynchronization of: weight, age, gender, water amount, nutritional values. Requires your consent
Google Fit
Google (Google LLC, USA)
Processor's privacy policySynchronization of: weight, age, gender, water amount, nutritional values. Requires your consent
Contact us
Controller for personal data
Please contact our Privacy Compliance Team and our EU representative (Offlinefirst LTD, CY) privacy@dropy.info